Skip to content
2023 API Summit Hackathon: Experiment with AI for APIs (August 28 - September 27) Learn More →
Kong Logo | Kong Docs Logo
search
  • We're Hiring!
  • Docs
    • Kong Gateway
      Lightweight, fast, and flexible cloud-native API gateway
      Kong Konnect
      Single platform for SaaS end-to-end connectivity
      Kong Mesh
      Enterprise service mesh based on Kuma and Envoy
      decK
      Helps manage Kong’s configuration in a declarative fashion
      Kong Ingress Controller
      Works inside a Kubernetes cluster and configures Kong to proxy traffic
      Insomnia
      Collaborative API development platform
      Kuma
      Open-source distributed control plane with a bundled Envoy Proxy integration
      Docs Contribution Guidelines
      Want to help out, or found an issue in the docs and want to let us know?
  • API Specs
  • Plugin Hub
    • Explore the Plugin Hub
      View all plugins View all plugins View all plugins arrow image
    • Functionality View all View all arrow image
      View all plugins
      Authentication's icon
      Authentication
      Protect your services with an authentication layer
      Security's icon
      Security
      Protect your services with additional security layer
      Traffic Control's icon
      Traffic Control
      Manage, throttle and restrict inbound and outbound API traffic
      Serverless's icon
      Serverless
      Invoke serverless functions in combination with other plugins
      Analytics & Monitoring's icon
      Analytics & Monitoring
      Visualize, inspect and monitor APIs and microservices traffic
      Transformations's icon
      Transformations
      Transform request and responses on the fly on Kong
      Logging's icon
      Logging
      Log request and response data using the best transport for your infrastructure
  • Support
  • Community
  • Kong Academy
Get a Demo Start Free Trial
Kong Konnect
  • Home icon
  • Kong Konnect
  • Org Management
  • Troubleshoot Account and Org Issues
github-edit-pageEdit this page
report-issueReport an issue
  • Kong Gateway
  • Kong Konnect
  • Kong Mesh
  • Plugin Hub
  • decK
  • Kong Ingress Controller
  • Insomnia
  • Kuma

  • Docs contribution guidelines
enterprise-switcher-icon Switch to OSS
On this pageOn this page
  • Identity Provider Errors
    • Groups claim is empty when Okta is the IdP
    • Named cookie not present

Troubleshoot Account and Org Issues

Identity Provider Errors

Groups claim is empty when Okta is the IdP

Problem

In the token payload, the groups claim is configured correctly but still appears empty, or it includes some groups but not all.

Solution

This issue might happen if the authorization server is pulling in additional groups from third-party applications, for example, Google groups.

An Okta administrator needs to duplicate the third-party groups and re-create them directly in Okta. They can do this by exporting the group in CSV format, then importing the CSV file into Okta to populate the new group.

Named cookie not present

Problem

If the issuer URI is incorrect or incomplete, you may get the following error when trying to authenticate with Okta:

failed to get state: http: named cookie not present

This may happen if the wrong issuer URI was used, for example, the URI from your application’s settings. That URI is incomplete: https://example.okta.com.

Solution

The issuer URI must be in the following format, where default is the name or ID of the authorization server:

https://example.okta.com/oauth2/default

You can find this URI in your Okta developer account, under Security > API.

Thank you for your feedback.
Was this page useful?
Too much on your plate? close cta icon
More features, less infrastructure with Kong Konnect. 1M requests per month for free.
Try it for Free
  • Kong
    THE CLOUD CONNECTIVITY COMPANY

    Kong powers reliable digital connections across APIs, hybrid and multi-cloud environments.

    • Company
    • Customers
    • Events
    • Investors
    • Careers Hiring!
    • Partners
    • Press
    • Contact
  • Products
    • Kong Konnect
    • Kong Gateway
    • Kong Mesh
    • Get Started
    • Pricing
  • Resources
    • eBooks
    • Webinars
    • Briefs
    • Blog
    • API Gateway
    • Microservices
  • Open Source
    • Install Kong Gateway
    • Kong Community
    • Kubernetes Ingress
    • Kuma
    • Insomnia
  • Solutions
    • Decentralize
    • Secure & Govern
    • Create a Dev Platform
    • API Gateway
    • Kubernetes
    • Service Mesh
Star
  • Terms•Privacy
© Kong Inc. 2023