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Troubleshoot Account and Org Issues

Identity Provider Errors

Groups claim is empty when Okta is the IdP

Problem

In the token payload, the groups claim is configured correctly but still appears empty, or it includes some groups but not all.

Solution

This issue might happen if the authorization server is pulling in additional groups from third-party applications, for example, Google groups.

An Okta administrator needs to duplicate the third-party groups and re-create them directly in Okta. They can do this by exporting the group in CSV format, then importing the CSV file into Okta to populate the new group.

Problem

If the issuer URI is incorrect or incomplete, you may get the following error when trying to authenticate with Okta:

failed to get state: http: named cookie not present

This may happen if the wrong issuer URI was used, for example, the URI from your application’s settings. That URI is incomplete: https://example.okta.com.

Solution

The issuer URI must be in the following format, where default is the name or ID of the authorization server:

https://example.okta.com/oauth2/default

You can find this URI in your Okta developer account, under Security > API.