Account and Organization Deactivation

A free Kong Konnect organization is automatically deactivated after 30 days of inactivity.

Your organization is considered inactive when:

• There is no user login into the organization within the last 30 days.
• There are no API requests in either the current or the previous billing cycle (30 day increments).

Organizations in Plus or Enterprise tiers are exempt, will never deactivate automatically. To close a Plus or Enterprise account, you can request deactivation from Kong Support.

What happens if an organization is deactivated?

If your organization account is deactivated, and can no longer log into the organization, either through the Konnect UI or the API, then the following happens:

• All billing stops immediately, and all Kong Konnect subscriptions are removed.

• The control plane associated with the organization is decommissioned.

• Any users that were part of the organization are removed from any teams associated with the organization, and lose roles associated with the deactivated organization. Their accounts are otherwise unaffected.

• The email associated with the organization is locked and can’t be used to create another Kong Konnect account.

If you have registered data plane nodes, they won’t be stopped by Kong Konnect. They will no longer proxy data, but the nodes will keep running until manually stop them.

Deactivate or reactivate an organization

Contact Kong Support to do any of the following:

• Deactivate an organization that you registered
• Reactivate an organization that has been deactivated
• Unlock an email for use with another organization

Right To Be Forgotten

If you want to exercise your data subject rights, including the right to be forgotten (RTBF) under GDPR review the Privacy Policy and start the request process.