Change to a Different Plan

You can change a Free or Plus subscription at any time from Konnect Cloud.

If you downgrade from Plus in the middle of a cycle, your plan immediately changes to the new tier. Your monthly charges are prorated and you are billed on your actual usage.

Use the Billing and Usage page in Konnect Cloud to change your plan. The Plan Details section lists your current plan, along with options to change or cancel it.

Prerequisites

You have organization admin access.

Upgrade a plan

Upgrade from Free to Plus

1. From the Billing and Usage page, click Change Plan.
2. On the Plus tile, click Upgrade.

3. Enter your billing details.

   You are not billed at signup. Users are billed monthly on the subscription date, and charges are calculated three (3) days before the billing date.

4. Click Subscribe to save and return to the Billing and Usage overview.

   Your plan should now display as Konnect Plus.

Upgrade from any plan to Enterprise

There is no self-serve upgrade option for Enterprise plans.

1. From the Billing and Usage page, click Change Plan.

2. On the Enterprise tile, click Contact Sales.

3. Fill in the contact form and click Contact Sales to send it.

   A sales representative from Kong will contact you to discuss your use case, walk you through any demos you need, and work with you to create a plan that fits your needs.

Downgrade a plan

Downgrade from Plus to Free

1. From the Billing and Usage page, click Cancel Plan.

2. Click Confirm Downgrade to save and return to the Billing and Usage overview.

   With a downgrade, your monthly charges are prorated and you are billed on your actual usage.

   Your plan should now display as Konnect Free.

Downgrade from Enterprise to Plus

There is no self-serve downgrade option for Enterprise plans. Contact your sales representative if you want to change your plan or downgrade to a lower tier.