(Legacy) Account and Organization Deactivation

This documentation is for the legacy Konnect environment at konnect.konghq.com. For the cloud.konghq.com environment, see the current Konnect documentation.

A free Konnect Cloud organization is automatically deactivated after 30 days of inactivity.

Your organization is considered inactive when:

• There is no user login into the organization during the past 30 days.
• There are no API requests in either the current or the previous billing cycle (30 day increments).

Organizations in Plus or Enterprise tiers are exempt, and are never deactivated automatically. To close a Plus or Enterprise account, you can request deactivation through Kong Support.

What happens if an organization is deactivated?

If your organization account is deactivated, you can no longer log into the organization, either through the Konnect UI or the API, and the following happens:

• All billing stops immediately, and all Konnect Cloud subscriptions are removed.

• The control plane associated with the organization is decommissioned.

• Any users that were part of the organization lose any roles or permissions associated with the organization. Their accounts are otherwise unaffected.

• The email associated with the organization is locked and can’t be used to create another Konnect Cloud account.

If you have any runtimes registered through the Runtime Manager, they won’t be stopped by Konnect Cloud. They will no longer proxy data, but the instances will keep running until you stop them manually.

Deactivate or reactivate an organization

Contact Kong Support to do any of the following:

• Deactivate an organization that you registered
• Reactivate an organization that has been deactivated
• Unlock an email for use with another organization